FAQs

Preguntas Frecuentes

ORDER

WHO MAKES THE SALE IN THE OLIMPO ONLINE STORE?

The sale is carried out by OLIMPO with ownership of the company Miguel Bellido, S.A .. Registered in the commercial register Ciudad Real, volume 54, book 20, folio 80, sheet 159, Phone: 926 647660, with C.I.F. A-13006903

WHERE IS THE SALE DONE?

The sale is done from the following address:
www.olimpo.es
Industrial Estate, Calle I. 13200 Manzanares (Ciudad Real) Spain

HOW DO I ORDER?

Once inside our store, to make a purchase you must:
1. Go to the shopping cart by clicking the “View Basket” button in the upper right corner of the page or by clicking the “Go To Basket” button on the pages that show the details of a product. In the shopping basket you can remove items from the order or change the quantities of them. Click the “Process order” button to continue.
2. Enter your personal information, billing address and shipping address. Accept the Privacy Policy. Click the “Continue” button.
3. Enter the details of your credit card. Click the “Authorize Payment” button.
4. In the confirmation screen you have the option to print the data of your order by clicking the “Print” button. You will also receive an email with the order confirmation.
5. You will receive your order within the deadline for the area that you have indicated as the delivery address and you can enjoy our product.

WHAT PRODUCT WARRANTY DOES THE OLIMPO STORE OFFER?

In the case of defective or non-conforming products, contact customer service as soon as possible to proceed with the incident.
In any case, the guarantee will not be effective in the following cases:
1. If some of the data of the same or the proof of purchase is modified, altered or replaced.
2. If the product is handled, used or damaged in any way.
3. If the proof of purchase and delivery note are not kept.

I DO NOT RECEIVE YOUR EMAILS

Comprueba que tus datos facilitados a la hora del registro como usuario son correctos, si es el caso y sigues sin recibirlos, ponte en contacto con nosotros en atención al cliente y solucionaremos el problema cuanto antes.
Verify that your data provided at the time of registration as a user is correct, if it is the case and you still do not receive them, contact us in customer service and we will solve the problem as soon as possible.

IF IT IS FOR A GIFT, WILL THE RECEIVER SEE ANY NOTE OR INVOICE?

No, the invoice will only be viewed by the person who performs the purchase process. In any case, you can ask us in observations if you want that person to receive a note along with your gift and we will be happy to do it for you.

I HAVE A DISCOUNT CODE, HOW DO I USE IT?

During the purchase process will appear the option to put in the indicated tab your discount code, it will be applied directly in the final price at the end of the process.

I HAVE PROBLEMS WITH ACCESS TO THE WEBSITE OR TO PURCHASE

If you have problems making a purchase or accessing our website, you can contact us at info@olimpo.es


SHIPPINGS

WHERE DO WE DELIVER?

We deliver only orders to Spain, Peninsular area. If your address is outside our shipping area, do not hesitate to contact us.

WHAT SHIPPING FEE?

The shipping costs are free in the whole peninsular area.

HOW LONG DOES THE STORE SHIPMENTS TAKE?

National shipments take 48 hours from the confirmation of the purchase on. The service will be provided on weekdays and from Monday to Friday. In the temporary computation of the contracted service, holidays will be excluded. The terms contractually agreed for the delivery are understood without prejudice to delays that may be caused by reasons of force majeure or fortuitous event (temporary, snow, roadblocks, strikes, formalities or other actions of the Administration and / or Customs , Delays of the airlines and / or shipping companies, dates indicated as Christmas, etc.), shipments may suffer some delay.

CAN I RECEIVE THE ORDER SIMEWHERE OTHER THAN MY HOME ADDRESS?

Yes, we will deliver the order where you indicate us in the process of purchase.


PAYMENTS

HOW CAN I PAY FOR MY ORDER?

The amount of the transaction will be charged to the credit or debit card that you give us (Visa, Mastercard, American Express, Visa Electron and / or other similar cards), at the time of purchase.

WHY CAN MY CREDIT CARD BE REJECTED?

The data we ask for payment must match the information on your card. A simple typographical error can result in rejection of the transaction, so we ask that you cover the payment form with care. Check with your bank if you have any questions regarding your card as a payment method.

CAN I GET AN INVOICE ON BEHALF OF MY COMPANY?

Yes. In the shopping cart you can indicate if it is done at the individual or company level. In this second case you will be asked for tax data.

DO THE PRICES INCLUDE VAT?

The prices of all products in our online shop include 21% VAT

WHO IS THE PERSON RESPONSIBLE FOR THE PURCHASE?

The responsibility of the transaction is the customer’s when he accepts the conditions of purchase.
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve this, the user / Client accepts that the provider obtains data for effect of the corresponding authentication of the access controls.
Anyway remember, we do not save or process any banking data of customers (see the next point).

DO YOU KEEP THE BANK INFORMATION YOU PROVIDED AT THE TIME OF MAKING THE PURCHASE?

We do not keep confidential data regarding the payment method used once the purchase is confirmed and completed. Through the payment gateway, we go to the secure interface (https) of the chosen bank, where the data of your card is entered and validate the operation, inaccessible by third parties.

DOES ONLINE STORE MEET THE DATA PROTECTION LAW?

To be able to buy from the OLIMPO online store, you need to be over 18 years old. OLIMPO informs the user that the processing of all personal data is carried out in accordance with the provisions of Organic Law 15/1999 of 13 December on Data Protection and with Royal Decree 1720/2007 of 21 December, by which approves the Regulation of development of the Organic Law 15/1999, of December 13, of Protection of data of Personal nature. More information about this point: Privacy Policy and Legal Terms


RETURNS & EXCHANGES

HOW MANY DAYS DO I HAVE TO MAKE A CHANGE OR RETURN AN ORDER?

Once received the order, you have 14 days from the date of receipt to request the change or return of the order. After the period of 14 working days legally established, no refunds will be accepted for withdrawal of purchases and / or orders. FREE RETURN COSTS FOR SIZE CHANGE.

WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT OF MY ORDER?

To return a defective or damaged product, contact us on 926 64 76 60. Tell us what happens.
We will only accept returns of products if the following requirements are met:
(I) The product must be shipped in perfect condition.
(Ii) The shipment must be made using the same box in which the product was delivered.
(Iii) A copy of the invoice and the delivery note must be included in the package.
In order to improve the quality of our services and / or products, you can tell us what is the reason for the return
Once we verify that everything is in perfect conditions, customer service will contact you to determine the refund of the amount or change of product that you want.

HOW MUCH DOES IT COST TO RETURN AN ORDER?

The charges for this type of shipment are on your own, you can send it yourself or we can offer our logistics services to pick you up, which is more comfortable

HOW DO I KNOW THAT THE RETURN OF MY ORDER HAS BEEN COMPLETED?

As soon as you receive our mail confirming that everything is perfect and we pay the amount corresponding to your order in the account that you indicate us


ACCOUNT

HOW DO I REGISTER AT THE OLIMPO ON-LINE STORE?

You can create your account during the purchase process, or in the Registration section

DO I NEED TO CREATE AN ACCOUNT TO BE ABLE TO PURCHASE?

It is not necessary to create an account to place an order in our online store, but if you wish you can do it during the purchase process.

WHAT ADVANTAGES DO I HAVE REGISTERED?

By registering at olimpo.es you will facilitate future purchases as it is not necessary to fill out the form with your data. You can also receive the latest news about our products, promotions and discounts